How to Fix Common Samsung Galaxy S5 Problems and Errors


We’ve received hundreds of emails from Android users since we started publishing support articles for iOS and Android devices. This post is the first part of our Samsung Galaxy S5 Problems series, which I think will become the longest running series in this site considering the number of emails we already received.

If you have problems with your phone, either its an iPhone or Android, feel free to email us at [email protected] and we will surely help you find solutions and workarounds.

Moving files between phone and memory card in Galaxy S5

Problem: I won a Samsung Galaxy S5 in a small charity in my town and frankly speaking, I’m not a fan of new technology. I’m a retiree and I have scant knowledge how this phone works. My daughter suggested that I use it for taking pictures so I can see them wherever I go. Now I have some pictures already taken and move them to my memory card but I don’t know how move apps from my phone to a memory card. I was told that I can only use so much of my phone’s memory and I must transfer some of them to my memory card so I can minimize the lag.

Yeah speaking of lag, the phone no longer responds well to my command. I had a friend check the phone and she said there seemed to be nothing wrong with it. She told me to clear the phone’s memory though by moving pictures and apps to the memory card. Unfortunately, she did not have the time to do it for me at the time. Can you help me do this? — Naomi

Solution: Hi Naomi. Welcome to our site! Transferring your files to and from a memory should be a breeze for you. There may be some applications that you may be unable to move so simply leave them as is. Please follow the steps below on how to transfer your apps:

  1. From the home screen, tap Apps.
  2. Scroll to and tap Settings.
  3. Scroll to and tap Application manager.
  4. Swipe to the All tab.
  5. Scroll to and tap the preferred application.
  6. To move the application to the memory card: Tap Move to SD card.

To move your pictures to your SD card, please follow these steps:

  1. From the Home screen, touch Apps > My Files. Locate and touch the folder containing the images you want to move. (They’re usually located in DCIM folder)
  2. Touch the checkbox next to each image you want to move.
  3. Touch More options more options icon and touch either Move or Copy.
  4. Touch Device storage or SD™ memory card as the file destination.
  5. Select a folder, or create a new folder by touching Create folder, and then touch Move here or Paste here.

We hope this helps you.

Setting up Microsoft Exchange email on Galaxy S5

Problem: I upgraded my old but faithful Samsung Galaxy S2 to the newer Samsung S5 a few days ago but I’m having trouble setting up my Microsoft Exchange email account on it. I am using OWA and I want to set it up on my Galaxy S5 but I don’t know the steps how to do it. I am yet to talk to my company’s IT department. In the meantime, I would like to know if this is even possible on my S5. I want to check my emails while at home so I bought this phone. Appreciate any help. — Herbert

Solution: Hello Herbert. Setting up a Microsoft Exchange email on Samsung Galaxy S5 is easy. Please check the instructions below:

  1. Tap Apps
  2. Tap Settings
  3. Scroll to and tap Accounts
  4. Touch Add account
  5. Touch Microsoft Exchange ActiveSync
  6. Enter your company’s email address
  7. Tap Password
  8. Enter your email password
  9. Tap Manual setup (you may have to ask your IT department on company-specific information to proceed to the next step)
  10. Tap Domain\user name
  11. Enter the domain name
  12. Tap Exchange server
  13. Enter the server address
  14. Touch Next
  15. Touch OK
  16. Wait until the phone is done verifying all information
  17. Tap OK
  18. Scroll down then tap Next (You can select some options applicable)
  19. Tap Activate
  20. Edit account name is you wish
  21. Tap Done
  22. Go back to Apps then open the email app again to begin syncing your email

Here is an article that can help you setup Exchange email on your Galaxy S5. [Click here]

Samsung Galaxy S5 battery losses power fast

Problem: I had a Windows phone before I upgraded it to my current brand new Sprint Galaxy S5. The problem I have is the battery. I think it drains faster than usual because it only takes about 4 hours of normal usage before it prompts that it’s below 5 percent. By normal I mean using the phone for usual text messages from time to time as well as browsing. I don’t play games on it so I don’t think my usage taxes the battery that hard. Is my phone the problem, or do I have to replace the battery? I really would like to keep the phone because I don’t want to download and do all the set up of over 2 dozens of apps.

Can you help on this? By the way, I also use this phone in checking my work email but I don’t think that should drain the battery faster either. — Christie

Solution: Hi Christie. The battery of Samsung Galaxy S5 should be significantly improved compared to its predecessors like the one on the Galaxy S3 and S4. First off, Samsung’s S5 now have a much bigger battery pack of 2800mAH. The phone’s efficient Snapdragon 801 processor is also a big improvement in terms of efficiency helping the life of the device extend day to day. Also, the S5’s screen is more efficient now in managing the screen’s brightness. All of these means that you phone should last longer than 4 hours before charging it again. Either the problem is isolated to your phone, or the battery. Our own research on this subject yields us the steps below so you can extend the life of the battery:

Step 1: Ensure that the phone’s power settings is set to Low Power. Because you’re a Sprint user, you can take advantage of the carrier’s built in Sprint Zone App to check the battery’s power settings.

  1. Access Sprint Zone.
  2. Tap My Device.
  3. Tap Dashboard.
  4. Tap Power Usage.
    1. Power Usage Overview: Displays your current power usage level and power mode.
    2. Power Usage Details: Shows your power usage over time and which features use your battery the most.
    3. Learn More: Provides more information on battery life.

Step 2: Enable Low Power feature under power settings

  1. In the Power Usage dashboard, tap Select Power Mode.
  2. Under Low Power, tap Apply.
    1. You can manually tap the setting to turn it off.
    2. To keep the settings as is, tap the Back key.
    3. If the Low Power setting turns off a feature you are using, such as Wi-Fi or Sync, tap the feature to turn it back on.

Step 3: Uninstall unused apps. Some apps can tell the phone to check on their servers during preset periods, which means that your phone is actually doing some processes in the background actively, draining your battery faster if left unchecked. Also, some apps can consume more battery faster than others so minimizing the apps installed on your phone can help conserve energy better.

Step 4: Verify if the phone runs the latest software.

  1. Tap the System Updates dashboard.
  2. Tap Device Software.
  3. Tap Check now.
  4. If an update is available, follow the prompts to install.

Step 5: Unmount and remount the phone’s SD card. Faulty or corrupted SD cards can slow down your phone significantly and may even cause, in some isolated cases, battery overheating problem. Safely remove and reinsert your SD card to ensure that it’s properly working. We suggest that you also reformat it just in case some sectors are bad.

Step 6: Perform a soft reset. This step is proven effective in many cases, even on non-Samsung devices. What you need to do is to simply turn the phone off, remove the battery, wait for at least 30 seconds, then reinsert the battery.

Step 7: Make sure that you are using the provided charger for the phone, or have a good working substitute. Also, do not charge your phone in a car or computer if possible as they are meant to be temporary workarounds if a direct charge is not available from a wall outlet.

Step 8: Replace the battery. This is a good way to isolate the issue. If the battery is the problem, replacement is the only solution for it. Otherwise, have the phone checked or demand for a replacement phone from Sprint.

Galaxy S5 loads apps very slowly

Problem: My 5-year old dropped my Samsung Galaxy S5 two nights ago but the phone have been working fine immediately after the incident. Now, I noticed that it is performing slowly than usual regardless of what I’m doing–loading apps, sending and receiving emails, browsing. Basically, the phone has slowed noticeably that it now takes about a minute to load the text messaging up. Loading and using other apps is the same.

Did the drop cause this? As I mentioned above, the phone was working normally after it was dropped so I’m not sure if there’s a connection between what’s happening now and the drop a few nights ago.

The phone does not freeze but the phone appears to be having trouble running any apps. I haven’t tried any troubleshooting as I’m hoping this can be fixed by consulting you guys first. I’ll appreciate any help or advise on this matter. 

Solution: If nothing was done on the phone after it got dropped, there’s a chance that we may have a possible hardware problem, which can only be fixed by professionals or resolved by getting a replacement unit. Before going to a shop or retailer though, it’s best if we can isolate the problem by following the steps we have for you below.

Step 1: Check the SD card. The drop may have damaged the SD card, which can cause slowdowns when the phone tries to access it.

  1. Go and tap the Apps key.
  2. Tap Settings.
  3. Scroll to and tap Storage.
  4. Scroll to and tap Unmount SD card.
  5. Tap OK.
  6. Remove the SD card.

Step 2: Do a soft reset. This step ensures that your phone’s memory is cleared from possible corrupt data. Don’t worry as this will not delete your saved settings, content, or personal files.

  1. Turn your phone off.
  2. Remove the battery. After 30 seconds, reinsert the battery.
  3. Turn your phone back on.

Step 3: Uninstall bloatware or unused apps. Carriers install apps on your phone before you received it and most of the time they are useless services. These apps sometimes run in the background which consumes valuable memory resources as well as battery. You want to remove as many as you can although some of such apps may only have a disable option.

Step 4: Clear the cache. The more apps you use, the bigger the cache on your phone becomes so it’s always a good practice to delete large caches, especially since you are experiencing system lag. To do this, you want to install a popular cache cleaner app like the App Cache Cleaner available in Google Play Store. After you install, the app will give you options on what items to clear.

Step 5: Turn off background processes of some apps. What we want to achieve here is to limit to the minimum a number of apps and their background processes like their auto-sync function from running. Email clients, social networking apps, and even shopping apps have a preset period to connect and report to their servers looking for updates. Every time they do that, your phone’s battery and data connection runs, taking up precious processor resources which, in turn, can slow the phone down. You have to check the settings of each app to disable each of their corresponding background data.

Step 6: Verify if the phone is running the latest software.

  1. Tap the System Updates dashboard.
  2. Tap Device Software.
  3. Tap Check now.
  4. If an update is available, follow the prompts to install.

If the problem continues, have the device checked by a professional or get a replacement instead.

About Samsung Galaxy S5 Finger Scanner feature

Problem: Hi. I’m an Apple user for the past 4 years but I’m seriously considering switching over to Samsung, specifically by getting an S5 because of its cool features and finger scanner. I read somewhere that Samsung’s finger scanner is better than Apple’s. is this true? As a tech writer, would you recommend the S5’s finger scanner over iPhone’s?

I’m really fed up with my iPhone and I think it’s high time to try an Android but I’m concerned about security and they say that Samsung’s security feature on their flagship phone is superb. Can you tell me more about Samsung’s Galaxy S5 finger scanner?

Solution: The finger scanner of Samsung Galaxy S5 is, I think, no worse or better than that of the iPhone. My first use of it is unimpressive, to say the least. The detector does not register my thumb accurately and I ended up trying at least 4 times before the phone recognized my print. You must take some time determining how fast the phone captures the fingerprint–too slow or too fast results to the phone being unable to register the fingerprint.

As web memes and GIFs would attest about this feature, Samsung’s finger scanner appears to be half-baked, like Apple’s TouchID scanner. Reports of hackers finding ways to circumvent this security feature are making rounds in the internet so I’d recommend that you don’t need to rely too much on it for security.

Samsung Galaxy S5 baby monitor feature

Problem: I’ve heard of Samsung Galaxy S5’s baby monitor function but don’t know if it’s that reliable or not. I have a 3-month old baby and I want to upgrade my existing S3 plan from Sprint to an S5. has anyone used the S5 as a baby monitor and is it dependable? If it is, can you tell me how to set it up so I have advanced knowledge once I eventually get my new phone? — Mitch

Solution: Hi Mitch. Samsung’s baby crying detector is only one of the many features you can find in a Galaxy S5. The feature is designed to either send a vibrating alert to your Samsung Gear smartwatch, or set the camera flash to blink once the phone detects a baby crying. However, Samsung cautions users to never rely on this feature fully as a substitute baby monitor. The phone is expected to be placed about 1 meter away from the baby in order to work properly and the room must be silent.

To set this feature up, please see the instructions below:

  1. Go to Settings -> Accessibility (located under Personalization) -> Hearing. Scroll down to the bottom where you will find the option to enable the Baby crying detector mode.
  2. Toggle the switch in the action bar to On position to enable the mode. After this, make sure to tap on the giant Play button on the screen to actually start the baby crying detector mode.
  3. Make sure to keep the phone near the baby in a very silent room. To customize the notification settings, tap the overflow menu button on the top, followed by Settings. Here, you can select and customize the vibration intensity, vibration pattern and even enable the option to use the LED Flash as a notification.

Difference between Power saving and Ultra power saving mode

Question: I noticed that my S5 has Power saving and Ultra power saving modes. Is this a mistake or is there a significant difference between the two? Can you recommend which one to use for me? I’m new to smartphones so I need more technical knowledge about this topic. I retired five years ago and one of my sons decided to keep in touch by giving me this phone but I can barely understand the many features it packs. Thank you for your patience. — Mel

Answer: Hello Mel. Power saving mode is distinct from Ultra power saving mode in the sense that the latter is designed to limit a lot of the phone’s amazing functionalities in order to extend battery life.

Power saving mode is not a new feature as it has been introduced to Samsung Galaxy S3 and S4 years ago. When this mode is enabled, the phone lowers the brightness of the screen, turns off background syncing of apps, disables haptic feedback, and restrict the processors clock speed. This was designed to lower down power consumption of the device without disabling the core functionalities of the phone.

On the other hand, Ultra power saving mode, which is unique to the Galaxy S5, is aimed to clamp down rather significantly the device’s demand for power by turning the screen’s AMOLED into a grayscale hue. Under this feature, the home screen is transformed to its basic theme, providing ony very limited access to a few apps like Memo, Calculator, Google+, Browser, Voice Recorder, and Messaging. Basically, Ultra power saving mode is a more aggressive way to maximize a battery’s life by turning your smartphone into a dumb phone. The quad-core processor is forced to run only two cores, lowering the clock speed to 1.5 GHz only. This also disables mobile data if the screen is off. According to Samsung, the Galaxy S5 can last for over a day on this condition even if the battery is only less than 10% charged.

Fortunately, Samsung allows customization of this feature though by allowing popular third party apps like WhatsApp and Facebook to be enabled if a user wishes so. This feature can come in handy during emergencies or when you’re still hours away from getting access to a charger.

How to access diagnostics menu on Samsung Galaxy S5

Problem: I remember a few years ago that my Nokia dumb phone allowed me to test functionalities of some hardware by accessing a diagnostic menu. I’m wondering if the same feature is available on my Samsung Galaxy S5. The reason I want to do this is because I notice that the screen has become blotchy and sometimes squares appear out of nowhere. I have no immediate access to a technician because I live in a remote area and I also need my phone most of the time. In the meantime, I’m hoping that I can do a sort of a test on my phone to see if something’s wrong with it or something. Any thoughts? Thanks. — Neesen

Solution: Hello Neesen. Samsung has hidden the diagnostic menu of your Galaxy S5 but you can enable it pretty easily. Simply pull up the dialer and key in “*#0*#” (without the quotation marks). The diagnostic menu includes tests for the display, vibration motor, front-facing camera, the touch screen, the LED Flash, the Infrared Blaster, etc.

Slow-mo video recording in Galaxy S5

Problem: My daughter’s iPhone 5s can record a video in slow motion. Is this feature available in Galaxy S5? I’m planning to get one this November when my 2-year plan ends. I really like the slow-mo effect so if you can tell me if this is available and how to use it, I’d be more than happy. — Dawn

Solution: Hello Dawn. Just like Apple’s flagship phone, a Galaxy S5 also offers video recording in slow-motion. A Galaxy 5S only records slow-mo videos in 720p, which is more than enough for today’s standard. But while the iPhone allows the video to be played in increased playback speed, the Galaxy S5 only offers preset speeds of 1/2, 1/4, and 1/8. Each of these options have their own corresponding number of footage that can be recorded for every second.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android or iOS phone. We support almost every smartphone that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.