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Common Apple iPhone 5S Problems And How To Fix Them [Part 4]

Welcome to the 4th part in our series of troubleshooting articles related to the iPhone 5S. As you may have already known we are providing a free service where readers can send us their questions and problems regarding their iPhone and we try to provide the best answer and solution possible. We have already covered models such as the iPhone 4S, 5, 5C and if you would like help with older models then feel free to contact us.

iphone 5s

If you own an iPhone 5S or any other iPhone model for that matter and have concerns with it send us an email at [email protected]. We will be more than happy to assist you with your concern. The best part of this all is that this service does not cost you anything at all. We do however ask that when you send us an email try to be as detailed as possible when describing your concerns so that we can provide an accurate assessment of the issue.

iPhone 5S Main Camera Black Screen

Problem: I’m having problems with my iphone taking pictures.  The screen is black for the regular camera, but when I do the reverse camera like I’m taking a selfie, that camera works.  Can you help me?

Solution: From the way you describe the problem it looks like your rear camera is not working while your front camera is. Follow the troubleshooting steps below as suggested by Apple.

  • If the screen shows a closed lens or black image, force quit the Camera app.
  • If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tapping Settings > General > Restrictions.
  • Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
  • Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.

If after following the above steps you are still having the same problem then this might already be a camera hardware issue. In this situation you will have to bring your device to an authorized service center for repairs.

iPhone 5S To Do List When Phone Is Lost

Problem: i lost my iphone, i would like lock it by imei number? what do i need provide infomation?

Solution: You will be able to track and even lock down your iPhone 5S if you have enabled the Find My iPhone service and if the data connection of your device is turned on. Find My iPhone is a software tracking feature present in iOS 7 that requires the entry of an Apple ID and the corresponding password for it to be disabled.

Here’s what you need to do

  • Go to www.icloud.com using a web browser and enter your iCloud user name/Apple ID and password. This will be the same iCloud/Apple ID you used in the Find My iPhone app.
  • Find the Find My iPhone button and click it
  • Find the label “All Devices” and  click it
  • From the drop down menu select your  iPhone
  • Here you’ll be able to see how long ago the iPhone last checked in. You’ll also find three buttons below that: Play Sound, Lost Mode, and Erase iPhone.
  • Play Sound will allow you to activate the iPhone to play a sound which is useful if you lost your phone around your house
  • Clicking Lost Mode will prompt you to enter a phone number where you can be reached. This phone number will then be display on your iPhone screen. You can also enter a message that will be shown on your iPhone screen.
  • Erase iPhone is a last step that can be done which erases everything in your device. This protects your personal data from being accessed however once this step is done you will not be able to track your device anymore.

The above scenario is only applicable if you have activated the Find My iPhone feature. If you have NOT activated it then follow the steps below.

  • Change your Apple ID password. By changing your Apple ID password you can prevent anyone from accessing your iCloud data or using other services (such as iMessage or iTunes) from your missing device.
  • Change the passwords for other internet accounts on your device. This could include email accounts, Facebook, or Twitter.
  • Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your serial number:
  • Report your lost or stolen device to your wireless carrier. Your carrier can disable the account, preventing phone calls, texts, and data use.

iPhone 5S Dropping Signal

Problem: My Iphone 5s keeps dropping signal, even when friends on the same network standing beside me have 5 bars! When I switch off and on or  even just dial a number.. it comes back for a while.. and I get lots of ‘missed call’ texts and backlogged SMS in one shot. In the mean time I keep getting complaints from friends that they are always being pushed to my VM when they call. Anyone help me here?

Solution: First try to determine if it is a network related issue or an issue with the phone itself. If you have another phone on the same network check and see if it is also dropping signals. Next, determine if the problem happens in a specific location or does it happen anywhere you go. For example, if you are having issues with the signal at your home does the same problem also occur when you are out in the mall? Finally, if you have another SIM on the same network try inserting it on your device and see if the issue still exists. Most of the time if it is a SIM provisioning issue the problem will be gone by changing SIM cards.

To troubleshoot your iPhone 5S that constantly drops signal follow the steps below.

  • Reboot the iPhone by powering off and on again
  • Turn Airplane Mode ON and OFF
  • Make a call to someone

iPhone 5S Black horizontal Lines On Screen

Problem: There are black horizontal lines on the right side of my screen, what could the problem be?

Solution: If this is a software related issue then it can easily be resolved on your end however if it is hardware related you may want to send it to an authorized service center.

To check if the problem is caused by a glitch in the software follow the steps below

  • Try turning iPhone off and then on again.
  • Verify the issue is not content related, by viewing different content.
  • If the image is too dark, adjust the brightness. In General Settings choose Brightness and Wallpaper and slide the slider.

If the issue still exists after this then it’s time to contact Apple Support.

iPhone 5S Overheats, Keeps Powering Off

Problem: So my iPhone 5S has only done something like this once before. I was using it a lot and it heated up and got real slow so i just put it down for bit to cool off and then its been working fine. Today i noticed it getting slow again and having it get hot so i put it down to cool off. Now the screen is off and it won’t turn on. I don’t think its out of battery and i believe i just need it to cool down for a couple hours but it’s never done it before to where it turns off and such. Its a little hot right now so I’m not sure what to do. There’s no history of water damage or anything so i have no idea what could be wrong with it.

Solution: All mobile devices generally emit a certain amount of heat when they are used. In your case though it seems that the heat generated by your device is abnormally high. Some of the conditions that make your device heat up are as follows

  • Leaving the device in a car on a hot day.
  • Leaving the device in direct sunlight for an extended period of time.
  • Using certain features in hot conditions or direct sunlight for an extended period of time, such as GPS tracking or navigation in a car, or playing a graphics-intensive game.

As much as possible try to avoid the following conditions listed above.

With regards to your device not turning on follow the troubleshooting steps below.

  • Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  • Connect the iPhone to the iPhone’s USB power adapter and let it charge for at least ten minutes.
  • After at least 30 minutes if you can see the home screen then your iPhone is now working
  • If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter
  • To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo
  • Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone.
  • If restoring the iPhone does not resolve the issue then its time bring your device to an authorized service center

iPhone 5S Won’t Charge When Connected to USB Hub

Problem: When I plug my iphone into a usb-hub it won’t charge when the hub is only powered byn AC power supply. The usb-hub can also be powered by plugging it into the usb-connector of a laptop. When I do that, the iphone charges. I already hooked up the usb-hub to a DC regulated power supply unit which can deliver 5 A. The current into the hub goes up to 1.6 A but the iphone doesn’t charge.  What could be the problem?

Solution: Most USB hubs are not designed to provide power when not connected to a computer. So for example if it is connected to an AC power supply the USB Hub may not have power on its ports. The purpose of the power supply is to provide a stable current to all hubs when it is connected to a PC. This is because the current coming from the PC will be split between the different ports of the hub which in some cases is just too low. This is where the AC power supply comes in, it makes sure that each port in the hub has enough current. This is also the reason why you can only charge your iPhone when the hub is connected to your PC.

Iphone 5s Battery Drains Fast After iOS 7.1 Update

Problem: My iphone 5S battery seem to drain much faster than usual, and charge longer. I heard that the new update is supposed to increase battery life, and read comparison threads regarding other iphones that are capable of a much better battery life than mine. I’ve had my phone for 3 months, never have dropped it once or anything of the sort, if that matters. My battery drains to 50% within an hour or so after intense use on the lowest level of brightness, and I seem to lose about 5-7 percents when on standby for 5 hours or so. Is this normal? Is it perhaps due to the fact that I am mostly using 3g, and applications that require more processing such as tumblr (graphics and gifs) as well safari? I’m just worried that my battery may be draining to quick, despite the update which’s supposed to make it much better according to many people. Thanks.

Solution: you are not alone in experiencing this issue as a lot of iPhone 5S owners have observed that the battery life of their device seems to drain much quicker on iOS 7.1. The good news is that there are several ways to ensure that you get the most out of your battery.

One quick way to fix this issue is to run a clean install of iOS 7.1 which can be done by restoring your device using iTunes.

Before restoring make sure you meet the following requirements.

  • Make sure you’re using the latest version of iTunes.
  • Use iTunes to back up your device and transfer and sync any additional content to your computer.
  • Turn off Find My iPhone in Settings > iCloud on your device to disable Activation Lock.

To restore your device

  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone, iPad, or iPod touch when it appears in iTunes. In the Summary pane, click the Restore button for your device.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart, and you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore.

Here are several other steps you can perform to maximize the battery life of your phone.

  • Leave apps open: Manually opening and closing apps drain more battery life. If you just leave the apps open iOS just freezes them and are not running in the background unless background data or location services are on.
  • Disable and re-enable push email: One biggest contributors to eating battery life is if your push email is stuck in a loop. To avoid this turn it off then check usage stats. If battery drain decreases then you may have found the culprit. Try changing the fetch times to improve the issue.
  • Adjust brightness: The brighter the display the more battery life it will consume.
  • Turn off location services
  • Turn off background updates

iPhone 5S Turned Off And Will Not Turn On

Problem: Last night my phone was working and charging when I went to sleep. This morning when I woke up the screen is black and I cannot get the phone to turn back on. Has anyone else had this experience? Any suggestions on what to do?

Solution: Here are the troubleshooting steps that can be done for this specific issue as per the advice of Apple.

  • Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  • Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
  • Connect the iPhone to the iPhone’s USB power adapter and let it charge for at least ten minutes.
  • After at least 30 minutes if the home screen appears then your iPhone should be working.
  • If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
  • If the device still does not turn on then connect it to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone.
  • Connect your iOS device to your computer using the cable that came with it.
  • Select your iPhone, iPad, or iPod touch when it appears in iTunes. In the Summary pane, click the Restore button for your device.
  • Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content. iTunes will download the iOS software file and restore your iOS device.
  • After your iOS device is restored to factory settings, it will restart, and you’ll see the “Slide to set up” welcome screen. Follow the steps in the iOS Setup Assistant. You can set up your device as new or using a previous backup. If your iOS device has cellular service, it will activate after you restore.
  • If this doesn’t work then bring your device to an authorized service center

iPhone 5S Stuck In Download Mode

Problem: Please help me fix my I phone 5s. It is shuck with the apple screen and the down load line 1/3

Solution: In this situation you will need to restart your device and if that does not work you need to do a reset.

To restart your device press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your device completely off. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

If that does not work then perform a reset. To reset your device press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

Engage with us

If you have any concerns regarding your iPhone feel free to email us at [email protected] . We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.